Terms of service
The agreement between you and ChatNory. Plain words, no traps.
Last updated: 12 September 2026
1. The agreement
These terms apply when you create a ChatNory account or use the service. By signing up you accept them. If you are agreeing on behalf of a company, you confirm you are allowed to.
2. Your account
Keep your password to yourself and tell us promptly if you think someone else has it. You are responsible for what happens under your account, including anything your team members do. You must be old enough to enter a contract where you live.
3. What you may use it for
Run chatbots for your own business or for clients you are engaged by. What you may not do:
- Break the law, or help anyone else to.
- Send spam, or use the chatbot to contact people who did not ask to hear from you.
- Upload material you do not have the right to use, or that infringes someone's rights.
- Impersonate a person or organisation, or present the chatbot as a human when asked directly.
- Give medical, legal or financial advice through a chatbot without the qualifications and disclosures your jurisdiction requires.
- Attack, overload, reverse-engineer or resell the platform itself.
We may suspend an account that does any of these, and we will tell you why.
4. Your content
Everything you upload — files, answers, branding, conversations with your visitors — remains yours. You give us only the permission we need to store it, process it, and use it to answer your visitors' questions. We do not use it to train AI models.
You are responsible for having the right to upload what you upload, and for what your chatbot tells your customers on your behalf.
5. AI answers
ChatNory generates answers from the material you give it. It can still be wrong, and it can be wrong confidently. Check anything that matters — prices, availability, legal or medical information — before relying on it, and keep the honesty setting on so it says when it does not know. We are not liable for decisions made on the strength of a generated answer.
6. Plans, payment and limits
Paid plans are billed in advance, monthly or yearly, at the price shown when you subscribe. Limits on chatbots, messages, knowledge items and team members apply per plan; if you pass a limit you can buy a top-up or change plan. Nothing is charged automatically beyond your chosen plan.
Prices can change, but not for a period you have already paid for. We will give notice before a change applies to your renewal.
7. Cancelling and refunds
Cancel any time from your billing page. Your plan stays active until the end of the period you paid for; we do not pro-rate part-months. If something on our side genuinely failed, write to us — we would rather refund you than argue.
8. Availability
We work to keep ChatNory running around the clock, but we do not promise uninterrupted service. Maintenance, provider outages and events outside our control happen. We will tell you about planned work in advance.
9. Third-party services
When you connect WhatsApp, Messenger, Telegram, a shop, a CRM or your own API, you also accept that service's terms. We are not responsible for their availability, their pricing, or what they do with data you send them.
10. Our software
The platform, its code, design and documentation belong to us. You get the right to use it while your account is active. You may not copy it, resell it as your own product, or take it apart.
Running chatbots for your clients under your own branding is allowed on the plans that include it — that is reselling the service, which we welcome, not reselling the software.
11. Liability
To the extent the law allows, our total liability to you is limited to what you paid us in the twelve months before the claim. We are not liable for lost profits, lost business or indirect losses. Nothing here limits liability that cannot legally be limited.
12. Ending the agreement
You can close your account at any time. We can end it if you break these terms, if payment fails after we have asked, or if we stop offering the service — in which case we will give reasonable notice and time to export your data.
13. Changes to these terms
We may update these terms. For material changes we will email account holders before they take effect. Continuing to use ChatNory after that means you accept the new version.
14. Contact
Anything about these terms: hello@chatnory.com.