Everything your chatbot can already do
Not a roadmap. Everything on this page works today. Most of it is on every paid plan; where something belongs to a higher one, it says so.
It learns from what you already have
No writing a script, no training data. Point it at your material and it reads everything, then answers from it.
- Your website — give it the address and it reads every page, then re-reads on a schedule you set.
- Files — PDF, Word, Excel, PowerPoint, plain text. Prices and tables come across intact.
- Images and recordings — a photo of a menu, a voice note; both are read and understood.
- Your shop — WooCommerce and Shopify catalogues stay in sync as stock and prices change.
- Google Drive and Dropbox folders — add a folder once; new files are picked up on their own.
- Your help centre — Zendesk, Freshdesk or Intercom articles imported in one go.
- Past conversations — it turns questions people already asked into a ready-made FAQ.
- Written by you — business details, a price list, question-and-answer pairs, an RSS feed.
Knowledge
12 sourcesCareful with your customers
A chatbot that guesses costs you the customer it was meant to keep. Ours is built not to.
Honest by default
If the answer is not in your material, it says so and offers a person — instead of inventing something. You write the exact sentence it uses.
Knows when you are closed
Set your opening hours and timezone. Late-night visitors are told when you reopen, and their number is taken so you can call back.
Speaks 11 languages
It replies in whichever language the customer writes in — Bangla, English, Hindi, Arabic, Spanish, French, German, Portuguese, Russian, Chinese, Japanese.
Your tone of voice
Formal, warm, brief — pick how it sounds and how much detail it gives, and it stays consistent in every conversation.
Photos, files and voice notes
Visitors can send a picture of a damaged parcel or a PDF invoice, or record a voice note. All of it is read and answered.
Hand over to a human
Your team watches conversations live and can step in at any moment. The second you type, the chatbot steps aside.
Every way a customer reaches you, in one place
A business that answers chat in one tool, email in another and the phone in a third answers one of them late. All of it lands in the same inbox, written down.
Website chat
The widget on your site, with your team able to step in at any moment.
WhatsApp, Messenger, Instagram & Telegram
The same chatbot answers in the apps your customers already use. Pro
Email tickets
Point your support address at it and every email becomes a ticket with a number people can quote. Replies go out from your own address and thread properly. Pro
Phone calls
Your chatbot answers a real phone number from the same knowledge, writes the call down as it happens, and puts the caller through the moment they ask for a person. Enterprise Plus
It can do things, not only talk
Describe one endpoint in your own system and what the chatbot must ask for first. From then on it can check an order, book a slot, or raise a ticket in the middle of a conversation — and tell the customer the real answer, not a generic one.
Your API keys are encrypted before they are stored, and you decide which actions need the visitor's confirmation before they run.
Built for the people who answer
AI that helps your agent, not replaces them
Suggests a reply from your own material, tidies up what was typed, or offers three ways to say it. It can draft; only your agent can send. Pro
Departments and hand-overs
Route sales to one team and support to another, or pass a chat to a colleague with a note about what it is. The customer only sees that someone is picking it up.
Saved replies and private notes
Type /refund for the answer your team always gives. Leave a note on a
conversation that the customer never sees.
Both sides in their own language
A customer writes in Bangla, your agent reads English, and each sees their own — with the original underneath, so nothing is lost in translation. Pro
Who is on your site right now
See live visitors and what page they are on, invite one into a chat, or set rules so the chatbot speaks first after someone lingers. Pro
On your phone
Add the panel to your home screen and get a notification the moment a visitor asks for a person — no app store needed.
One record per person, whatever they used
The same customer who chatted on your site in March, emailed in June and rang in August is one contact with one history — not three strangers. Their chats, tickets, calls, enquiries and bookings all sit on one page.
- Follow-ups — "call Rupa back on Tuesday", and your phone reminds you on Tuesday
- A sales board — move enquiries through your own stages, with the value of each one added up
- Your own fields — GST number, client code, whatever your business keeps
- Who they work for — a work email can bring up the company, industry and size beside the chat Enterprise Plus
For when you have no website
Every chatbot gets a short address and a QR code — put it in a bio, an email signature, or on a card on your counter. Starter
Your answers, findable in a search
Publish any of your knowledge as a public help centre — real pages with their own sitemap, so customers find them on Google and the chatbot links to them in its answers. Starter
Let customers say what to build
A public board where they suggest and vote without making an account. The same posts become your roadmap, and the shipped ones your what's-new page. Starter
Every enquiry saved
Ask for a name, phone or email before the chat starts — or add your own questions and dropdowns, up to eight of them. Every answer is stored with the conversation, exportable any time, and can be pushed straight to your CRM, Slack, Google Sheets, Mailchimp or HubSpot.
- Your own fields: text, dropdown, number, date, checkbox
- Mark any of them required
- Webhooks for anything else you run
It looks like your brand
Seven launcher designs — bubble, pill, card, square, icon, text button, or a tab your visitors can drag anywhere on the screen. Set your own colours, greeting and avatar, and place it exactly where you want.
- Show it on some pages and not others
- Different greeting per page
- Remove "Powered by" on any paid plan
You find out what customers actually ask
Top questions
What comes up most, so you know what to fix on your website.
Unanswered
Every question it could not answer — add the answer in one click.
Busiest hours
When people ask, so you know when a human should be around.
Mood & ratings
Whether answers helped, and how visitors felt about them.
Every one of these, free to try
Build a chatbot, feed it your website, and see how it answers before you pay anything.