WhatsApp chatbot for business: how it works and what it costs in India

In India, customers do not email — they message. A WhatsApp chatbot for business meets them there, on the app they already have open, instead of hoping they fill in a form on your website.

How it connects

You connect your WhatsApp Business number once. From then on the same chatbot that answers on your website answers on WhatsApp, with the same knowledge — the same prices, the same hours, the same policies. You do not maintain two sets of answers.

What it handles well

Order status, opening hours, prices, delivery areas, appointment slots, “is this available” — the repetitive traffic that fills your day. It reads photos and voice notes too, which matters because a lot of customers would rather send a picture of a product than describe it.

When a person should take over

A complaint, a refund, a negotiation. The chatbot should hand those to you rather than try to settle them, and you should be able to step into the same conversation and carry on typing. Anything that cannot do that will eventually annoy a customer.

What it costs

Two separate things: WhatsApp’s own per-conversation charge, billed by Meta, and the chatbot platform. The second one is the part you control — ChatNory’s plans start free, and WhatsApp is included from the paid plans onward.

Worth doing first

Before automating anything, read your last hundred WhatsApp messages and count how many were the same five questions. That number is what a chatbot gives back to you every week.